Quality is no longer a differentiator, It is imperative!!!
Best Practices
- ITIL Adoption for effective IT Service Management
- Moving from ITIL V2 to ITIL V3
- PMBOK / PRINCE2 based Project Management
- SCRUM based Project Execution
Technology
Specialised
- Integrated aproach to Quality Through IQM™
- BCM (BCP/DR) for survival of business
- CI Valuation for Prioritizing Actions
- Comprehensive Risk Management using M_o_R
Open Source
Selection, Implementation and Integration of
- Open ERP & Open Taps for ERP (Enterprise Resource Planning)
- Pentaho for Business Intelligence (BI)
- Decision Support System (DSS) & MIS Dashboard
- Asterisk for VOIP based communication system & EPABX
- OTRS for IT Service Management
Proprietory
Selection, Implementation and Integration of
Certification Oriented
Knowledge Based
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Call us on Toll Free 1800 200 200 3
Take a Ticket Number / Reference Number for every NEW communication. You can follow up using same reference number and escalate as under:
1. +91.9373860017
2. +91.9371073199
3. +91.9372657358
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Asterisk for VOIP based communication system and EPABX
Executive Summary
Cost of communications are major overhead for any organization irrespective of communications done internally or with external world. CAPEX and OPEX involved results in big hole in the pockets of organizations. When it comes to streamlining communications and call center solutions there is no better solution than Asterisk which provides you power to customize it to implement it as integrated communication solution for organizations. As compared to proprietary solutions value to cost ratio delivered by Asterisk is much better compared to any other available solution in the market. QLogy has resources to help you build overall communication strategy integrated with your service management strategy and business processes. In-depth understanding of various best practices puts QLogy in enviable position as service provider to help you garner best value from your initiatives & investments in managing your communication processes be it in Project Management , Service Management, Sales Force Automation or other solutions. QLogy can help you integrate your Asterisk based solution along with other systems to get more streamlined and effective CTI (Computer Telephony Integration) to deliver value on your investments.
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Who can benefit?
Any service provider(internal or external) who desires to add more value to its customers and manage the services in professional manner.
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What are the benefits?
We can help you with functional consultations and managing entire implementation project if needed and also get involved in QA including testing and sign offs. We will define technical requirements for RFP for tool selection and help you judge capability of vendor for implementation. We have functional knowledge on ITSM Suites from leaders like BMC, CA, HP ,IBM , Advent net, Axios Assyst etc
- Testing & QA to ensure all stakeholder requirements are met
- Right Solutions Help reduce TCO
- Helps to institutionalize processes and minimize duplication of work
- We help you forecast & provide for tool capability to address future requirements
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What do we do?
We will undertand organisational objectives and help in aligning the services accordingly We will help an organisation understand their pain points We will help define business case and will help deliver the benefits as per the business case. Create detailed SOW. Do the current state assessment Perform gap analysis Create the road map for ITIL adoption Help manage organisational change and stakeholder expectations Handhold and mentor the organisational members. Re-engineer the processes and help in institutionalising the processes with the help of governance and reporting structure QA of entire programme Help organisation to select and implement service management tools.
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Wishlist
ITIL Foundation course at minimum training fees with examination and eLearning
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Current Promotion
Currently we are not having any promotion but we will be coming some great offers soon..