CI Valuation for accurate impact analysis and prioritization

Executive Summary

CI i.e. Configuration Item is any asset that needs to be managed to deliver IT services (ITIL Definition). So it could be an asset and most if the times is looked at from asset management perspective only. But this satisfies only Financial management rationale. But it is most important to look at CIs from service management perspective. How a certain component of service, contributes to the service delivery is very important to understand. Investment of a certain service component always gets approved after consideration of return on investment. Now what role does a certain component play in in service configuration or supporting services configuration,what value it adds upto the total service management objective is one of very key knowledge areas that an organization always looks up to and requires updated information on this from time to time. Most of the problem management , availability management and continuity management techniques depend upon CI relationships so as to understand the impact and prioritize the actions so as to minimize the overall business impact. QLogy intends to bring to the table not only the technical considerations but also the buisness acumen that is required while designing the service management approach. QLogy professionals have worked on related projects and understands the big picture and relevance of an organizational asset to it.