Quality is no longer a differentiator, It is imperative!!!
Best Practices
- ITIL Adoption for effective IT Service Management
- Moving from ITIL V2 to ITIL V3
- PMBOK / PRINCE2 based Project Management
- SCRUM based Project Execution
Technology
Specialised
- Integrated aproach to Quality Through IQM™
- BCM (BCP/DR) for survival of business
- CI Valuation for Prioritizing Actions
- Comprehensive Risk Management using M_o_R
Open Source
Selection, Implementation and Integration of
- Open ERP & Open Taps for ERP (Enterprise Resource Planning)
- Pentaho for Business Intelligence (BI)
- Decision Support System (DSS) & MIS Dashboard
- Asterisk for VOIP based communication system & EPABX
- OTRS for IT Service Management
Proprietory
Selection, Implementation and Integration of
Certification Oriented
Knowledge Based
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OneCMDB for Configuration Management
Executive Summary
Risk & Impact of change cannot be assessed without having visibility into the relationships and dependencies of your Service Assets. To track and control your Service Assets as Configuration Items (CIs) you need to use Configuration Management and not just traditional asset management systems. To build CMDB (Configuration Management Database) using proprietary solution has been a very costly affair and at times ROI is questioned by the sponsors of the project. Starting with mature open source solutions like OneCMDB and OTRS can help organization to prove the benefit which will eventually take the initiative to strategic level in the organization rather than limiting scope just for IT Assets. QLogy has vast functional knowledge & experienced clubbed with in-depth technical understanding of open source solution such as OneCMDB, OTRS, NagiOS etc can provide much needed real-time tracking of all your CI's which eventually will give complete transparency, visibility, traceability, control and assurance that service would be managed effectively and efficiently.
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Who can benefit?
Any service provider(internal or external) who desires to add more value to its customers and manage the services in professional manner.
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What are the benefits?
We can help you with functional consultations and managing entire implementation project if needed and also get involved in QA including testing and sign offs. We will define technical requirements for RFP for tool selection and help you judge capability of vendor for implementation. We have functional knowledge on ITSM Suites from leaders like BMC, CA, HP ,IBM , Advent net, Axios Assyst etc
- Testing & QA to ensure all stakeholder requirements are met
- Right Solutions Help reduce TCO
- Helps to institutionalize processes and minimize duplication of work
- We help you forecast & provide for tool capability to address future requirements
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What do we do?
We will undertand organisational objectives and help in aligning the services accordingly We will help an organisation understand their pain points We will help define business case and will help deliver the benefits as per the business case. Create detailed SOW. Do the current state assessment Perform gap analysis Create the road map for ITIL adoption Help manage organisational change and stakeholder expectations Handhold and mentor the organisational members. Re-engineer the processes and help in institutionalising the processes with the help of governance and reporting structure QA of entire programme Help organisation to select and implement service management tools.
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Wishlist
ITIL Foundation course at minimum training fees with examination and eLearning
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Current Promotion
Currently we are not having any promotion but we will be coming some great offers soon..