Quality is no longer a differentiator, It is imperative!!!
Best Practices
- ITIL Adoption for effective IT Service Management
- Moving from ITIL V2 to ITIL V3
- PMBOK / PRINCE2 based Project Management
- SCRUM based Project Execution
Technology
Specialised
- Integrated aproach to Quality Through IQM™
- BCM (BCP/DR) for survival of business
- CI Valuation for Prioritizing Actions
- Comprehensive Risk Management using M_o_R
Open Source
Selection, Implementation and Integration of
- Open ERP & Open Taps for ERP (Enterprise Resource Planning)
- Pentaho for Business Intelligence (BI)
- Decision Support System (DSS) & MIS Dashboard
- Asterisk for VOIP based communication system & EPABX
- OTRS for IT Service Management
Proprietory
Selection, Implementation and Integration of
Certification Oriented
Knowledge Based
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Call us on Toll Free 1800 200 200 3
Take a Ticket Number / Reference Number for every NEW communication. You can follow up using same reference number and escalate as under:
1. +91.9373860017
2. +91.9371073199
3. +91.9372657358
If you are not satisfied with the way we responded to your queries/questions/issues you can drop email on Feedback@QLogy.com or fill Feedback Form on this portal...You can also give anonymous feedback through Feedback Link Here....
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Vendor Selection
Executive Summary
Vendors are no more just vendors but they are partners in delivering the services to the end customer. The last decade has really been an eye-opener to the very phenomenon of evolution of vendors for IT services like never before. Not outsourcing is not an option today. Great practitioners and theorists have also started acknowledging the partners'(vendors') importance to service provisioning. They used to talk about 3 Ps i.e. People, Process & Products...but not have added this 4th P for Partners. Vendor association with service provider today has become a very 'strategy' deliverable. What market spaces that you can cater to and what customers you end up gaining & retaining depends very much on the overall performance of association of service provider & its vendor. QLogy has provided services in various business domains and know the dynamics of many such domains. QLogy can help organization decide upon their Vendor strategy, develop vendor evaluation criteria and build vendor management process & system.
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Who can benefit?
Any service provider(internal or external) who desires to add more value to its customers and manage the services in professional manner.
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What are the benefits?
We have capabilities to define or improve existing set of process & practices based on our depth in understanding of industry best practices based on ITIL® , CobiT, Six Sigma , COSO, ISACA, ISO 20000, ISO 27001, ISO 38500 etc
- Improves customer experience & satisfaction
- Optimizes costs by eliminating wastes
- Optimizes processes for Process Excellence thereby improving productivity
- Gain scalability for leaping to next level of maturity
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What do we do?
We will undertand organisational objectives and help in aligning the services accordingly We will help an organisation understand their pain points We will help define business case and will help deliver the benefits as per the business case. Create detailed SOW. Do the current state assessment Perform gap analysis Create the road map for ITIL adoption Help manage organisational change and stakeholder expectations Handhold and mentor the organisational members. Re-engineer the processes and help in institutionalising the processes with the help of governance and reporting structure QA of entire programme Help organisation to select and implement service management tools.
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Wishlist
ITIL Foundation course at minimum training fees with examination and eLearning
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Current Promotion
Currently we are not having any promotion but we will be coming some great offers soon..