Quality is no longer a differentiator, It is imperative!!!
Best Practices
- ITIL Adoption for effective IT Service Management
- Moving from ITIL V2 to ITIL V3
- PMBOK / PRINCE2 based Project Management
- SCRUM based Project Execution
Technology
Specialised
- Integrated aproach to Quality Through IQM™
- BCM (BCP/DR) for survival of business
- CI Valuation for Prioritizing Actions
- Comprehensive Risk Management using M_o_R
Open Source
Selection, Implementation and Integration of
- Open ERP & Open Taps for ERP (Enterprise Resource Planning)
- Pentaho for Business Intelligence (BI)
- Decision Support System (DSS) & MIS Dashboard
- Asterisk for VOIP based communication system & EPABX
- OTRS for IT Service Management
Proprietory
Selection, Implementation and Integration of
Certification Oriented
Knowledge Based
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Call us on Toll Free 1800 200 200 3
Take a Ticket Number / Reference Number for every NEW communication. You can follow up using same reference number and escalate as under:
1. +91.9373860017
2. +91.9371073199
3. +91.9372657358
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vtiger & Sugar CRM for CRM
Executive Summary
Cost of acquiring customer is always much higher than retaining the customers. Organizations get shaped as per the market space they are operating in. In the knowledge based economy every individual customer is a market space and it is imperative to know him well so that organization can shape themselves as per specific needs and wants of the ever demanding customers. Applications like vTiger and SugarCRM helps organizations to facilitate each customer communication and relation with a professional & personal touch. Giving the feeling that every customer is important and different gives personal attention to details of customer needs. These applications can be very well integrated with other business management solutions like ERP, Service Management, and Support Center etc. QLogy has implemented these solutions with CTI (Computer Telephony Integration) for delivering maximum value to business.
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Who can benefit?
Any service provider(internal or external) who desires to add more value to its customers and manage the services in professional manner.
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What are the benefits?
We can help you with functional consultations and managing entire implementation project if needed and also get involved in QA including testing and sign offs. We will define technical requirements for RFP for tool selection and help you judge capability of vendor for implementation. We have functional knowledge on ITSM Suites from leaders like BMC, CA, HP ,IBM , Advent net, Axios Assyst etc
- Testing & QA to ensure all stakeholder requirements are met
- Right Solutions Help reduce TCO
- Helps to institutionalize processes and minimize duplication of work
- We help you forecast & provide for tool capability to address future requirements
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What do we do?
We will undertand organisational objectives and help in aligning the services accordingly We will help an organisation understand their pain points We will help define business case and will help deliver the benefits as per the business case. Create detailed SOW. Do the current state assessment Perform gap analysis Create the road map for ITIL adoption Help manage organisational change and stakeholder expectations Handhold and mentor the organisational members. Re-engineer the processes and help in institutionalising the processes with the help of governance and reporting structure QA of entire programme Help organisation to select and implement service management tools.
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Wishlist
ITIL Foundation course at minimum training fees with examination and eLearning
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Current Promotion
Currently we are not having any promotion but we will be coming some great offers soon..